![CentraCare Offering Online Scheduling Option for COVID-19 Testing](https://townsquare.media/site/67/files/2020/07/GettyImages-1217082970.jpg?w=980&q=75)
CentraCare Offering Online Scheduling Option for COVID-19 Testing
ST. CLOUD -- CentraCare is offering a new service to help reduce wait times at their call center.
Over the last eight months, CentraCare's nurse triage call center has handled more than 2-million calls from the community regarding COVID-19. The high call volume has resulted in longer wait times for patients seeking testing.
Kathy Parsons is the Vice President of Population Health. She says COVID-19 has challenged them in extraordinary and unpredictable ways.
We could never have imagined, just a few months ago, that a global pandemic would stress our call center capacity far beyond its limits.
To help reduce wait times, CentraCare recently implemented an online, self-scheduling function for patients needing COVID-19 testing.
You will be given to option to make an appointment based on time and location right from the CentraCare website.
You are also encouraged to schedule an appointment for a COVID-19 test through your MyChart account or by calling outside of business hours as wait times are usually shorter.
CentraCare is actively exploring other ways to accommodate the large number of callers, including staffing and technology changes.
![AM 1240 WJON logo](https://townsquare.media/site/67/files/2021/11/attachment-wjonam-alexacard-big.jpg?w=100)
Take a Hike at Mille Lacs Kathio State Park
More From AM 1240 WJON
![Gorecki Guest House Celebrating 15 Years Of Helping Families](http://townsquare.media/site/67/files/2024/07/attachment-DSC03530.jpg?w=980&q=75)
![Grand Opening Wednesday for Paynesville Hospital’s Renovation](http://townsquare.media/site/67/files/2024/06/attachment-Paynesville-Hospital.jpg?w=980&q=75)
![Two Central MN Businesses Receive State Grant For Employee Training](http://townsquare.media/site/67/files/2024/02/attachment-GettyImages-72392324.jpg?w=980&q=75)
![Community Baby Shower at St. Cloud Public Library on Thursday](http://townsquare.media/site/341/files/2021/03/garrett-jackson-oOnJWBMlb5A-unsplash.jpg?w=980&q=75)
![CentraCare St. Cloud Now Offering Doulas](http://townsquare.media/site/67/files/2023/03/attachment-thumbnail_CentraCare-St.-Cloud-Hospital_2022.jpg?w=980&q=75)
![CentraCare Holding Surgery Center Open House Thursday](http://townsquare.media/site/67/files/2017/11/Surgery-Open-House.jpg?w=980&q=75)
![CentraCare Starts Six-Part Podcast Featuring Central Minnesotans](http://townsquare.media/site/67/files/2018/01/Radio-Mic-Stock-Image.jpg?w=980&q=75)
![Cancer Screening Kits Available in Central Minnesota This Month](http://townsquare.media/site/67/files/2018/07/Coborns-Healing-Center.jpg?w=980&q=75)
![Ecumen Takes Ownership of St. Benedict’s Community](http://townsquare.media/site/67/files/2023/07/attachment-St-Benedicts-Center.jpg?w=980&q=75)