Moving 911 From Analog to the Digital World
MINNEAPOLIS (AP) - A large dispatch center in the Twin Cities is moving to new technology that will improve calls to 911.
About 300 emergency calls are answered every day at Allina Health Emergency Medical Services in St. Paul. That's 20 percent of the state's 911 medical calls, with coverage stretching 1,800 square miles from Cambridge to New Ulm.
Most calls now come from cell phones. Callers needing emergency help may provide wrong information or a faulty location. But a move from analog to digital, called Next Generation 911, will provide dispatchers and emergency responders with more accurate call locations as well as the ability to look at pictures and video from people in trouble. The technology also has a text option for 911.
The technology will eventually be rolled out in 911 centers across the state.